Unable to login

G'day

I just installed Jojo for my site, and now I can't login to the admin panel. Any ideas why?

G'day I just installed Jojo for my site, and now I can't login to the admin panel. Any ideas why?

Username should be 'admin' and password the same as you entered previously in the setup process.

If you entered your email address correctly, you should be able to use the reset password functionality.

Let me know if still stuck.

Username should be 'admin' and password the same as you entered previously in the setup process. If you entered your email address correctly, you should be able to use the reset password functionality. Let me know if still stuck.

Thanks Harvey. For some reason the reminder thing wasn't working last night... maybe my brain was just fried! LOL

cheers for the help :-)

Thanks Harvey. For some reason the reminder thing wasn't working last night... maybe my brain was just fried! LOL cheers for the help :-)

I've just tried this, and cannot login nor reset (even though the webmaster email is the default email address I have tried to reset). Looking at the user table in the database, the admin email was empty for some reason ... perhaps it is something to do with me using a custom Admin URI upon installation?

Either way, I manually inserted email address for admin user but am still geting the following message: "There was an error sending the Reset email. Please contact the webmaster for further help ..."

Is there an alternative way to setup a working admin user?

I've just tried this, and cannot login nor reset (even though the webmaster email is the default email address I have tried to reset). Looking at the user table in the database, the admin email was empty for some reason ... perhaps it is something to do with me using a custom Admin URI upon installation? Either way, I manually inserted email address for admin user but am still geting the following message: "There was an error sending the Reset email. Please contact the webmaster for further help ..." Is there an alternative way to setup a working admin user?

Seems odd that the above is happening, but there is another way to reset the admin account.

In PHPMyAdmin (or your database editor of choice), browse to the admin user record in the user table. Edit the record - clear the us_salt field, and clear the us_password field.

Next, add your password manually into the field - but you need to enter a SHA password. In phpMyAdmin this is easy, simply choose 'SHA1' from the dropdown next to the text field where you enter the new password and it will hash your password for you.

Also make sure the admin account hasn't been locked from too many failed login attempts (us_locked field should be set to zero).

Grab me on msn if you still can't get in (harvey@ this domain name).

Seems odd that the above is happening, but there is another way to reset the admin account. In PHPMyAdmin (or your database editor of choice), browse to the admin user record in the user table. Edit the record - clear the us_salt field, and clear the us_password field. Next, add your password manually into the field - but you need to enter a SHA password. In phpMyAdmin this is easy, simply choose 'SHA1' from the dropdown next to the text field where you enter the new password and it will hash your password for you. Also make sure the admin account hasn't been locked from too many failed login attempts (us_locked field should be set to zero). Grab me on msn if you still can't get in (harvey@ this domain name).

That did the trick. Seems odd it happened, but thanks for helping me to sort it out.

[quote=Harvey]In PHPMyAdmin (or your database editor of choice), browse to the admin user record in the user table. Edit the record - clear the us_salt field, and clear the us_password field. Next, add your password manually into the field - but you need to enter a SHA password. In phpMyAdmin this is easy, simply choose 'SHA1' from the dropdown next to the text field where you enter the new password and it will hash your password for you.[/quote] That did the trick. Seems odd it happened, but thanks for helping me to sort it out.